2022 IONIQ 5
The first of its kind.
Questions about getting an IONIQ 5?
To help you get one step closer to owning our iconic electric SUV, we have answers to commonly asked questions below. Reservations are now closed which means the first-ever IONIQ 5 is available at select dealerships.
Reservation FAQs
Your reservation allows you to be one of the first in line to purchase the all-new 2022 IONIQ 5. If you decide to request a refund, the $100 deposit you contributed will be returned to you. Keep in mind, your reservation is not an order of a specific vehicle.
Visit the all-new 2022 IONIQ 5 page on HyundaiUSA.com, configure your IONIQ 5, and submit your contact and credit card information. Once submitted, you will receive an email receipt to keep for your records. You will also receive a call from an IONIQ 5 concierge agent to confirm your selection. At that time, the concierge will also ask for additional information such as trade-in information and financing preference so the dealer can provide you with an offer that is tailored to your needs.
Submitting a reservation request is not a vehicle order or purchase and does not guarantee availability of the requested configuration and package options (including price), or delivery or the ultimate sale of the requested vehicle at the requested dealership.
Reservation deposit is $100 and is fully refundable if you should decide not to purchase.
The $100 deposit is held in a third-party merchant account until time of purchase. When you purchase your vehicle, the dealership will apply the deposit amount to your purchase. Once purchase has been finalized, your deposit will be transferred by Hyundai to the dealership.
Yes, unused reservation fees are fully refundable. We understand things change. If you would like a refund, you can call the IONIQ 5 concierge center at 844-966-3434 or email conciergecenter@smartdigital.jdpower.com with your request. Only the $100 you have put down will be refunded. Because refunds are credited to the original source of payment that you used for the deposit (such as a credit card), it is important for you to let us know whether that original source of payment has been closed, when you ask for a refund, and it is also important that you provide us with an email address that you actively use, so that we can contact you if there are issues in making your refund. If we cannot credit your original source of payment with a refund or otherwise contact you to issue the refund, after one year we will be entitled to retain the deposit.
Refunds are processed as quickly as possible. Typically, this takes no longer than 2-3 business days. Once processed, there may be additional time for your credit card company to update your account to show the credit. If you have any issues, please contact an IONIQ 5 concierge agent at 844-966-3434 or email conciergecenter@smartdigital.jdpower.com.
Please contact our helpful program concierge center at 844-966-3434 to cancel. You can then create a new reservation to replace your initial request with the updated credit card information.
Yes, your information is 100% secure and will not be shared with anyone outside of the banking institution. Payment is processed by our partner Square, Inc. Your credit card number is never stored, and is not seen by Hyundai Motor America, the IONIQ 5 concierge center, or the Hyundai dealership you have chosen.
You can learn more about Square’s privacy policy at https://squareup.com/us/en/legal/general/privacy
Yes, the vehicle configuration you specified, will be sent to an IONIQ 5 concierge center, then to a Hyundai dealership once vehicles are scheduled to arrive in showrooms.
If you would like to change your original request, please contact an IONIQ 5 concierge agent at 844-966-3434, or email conciergecenter@smartdigital.jdpower.com, and they can assist you in changing your preferred vehicle.
When communicating with your selected Hyundai dealership about your deposit, make sure to have your transaction ID and the email address you used when placing your deposit. For redemption, please bring a copy of the confirmation email to your selected Hyundai dealership. If you do not have this email, please contact an IONIQ 5 concierge agent at 844-966-3434, or email conciergecenter@smartdigital.jdpower.com.
A Hyundai dealership will contact you when the 2022 IONIQ 5 vehicles begin to arrive to the showroom. Your local dealership will work with you on identifying a vehicle that meets your needs and will help complete the sale.
Your reservation information (name, phone number, email address, vehicle selection, and transaction ID) will be shared with the dealership once vehicles are scheduled to arrive in showrooms. However, your credit card payment information will never be shared with the dealer and will be held securely by Square, Inc. For more information about Hyundai’s privacy policy, click here.
No. The purchase agreement will be between you and the selling Hyundai dealership, not Hyundai Motor America.
Yes, you can make multiple reservations if you desire, but it is not required if you wish to buy multiple vehicles.
Yes. Your deposit can be used toward any new Hyundai vehicle as long as you complete the purchase on or before November 30, 2022.
No, the reservation deposit is only valid for use on a new Hyundai vehicle purchased from a participating Hyundai dealer. If you choose to purchase a pre-owned vehicle from your dealer, you can request a refund of your 2022 IONIQ 5 deposit.
Your deposit, if unused, will be held until November 30, 2022. If you do not purchase a vehicle and use your deposit, your original $100 will be refunded. Before we refund your deposit, we will make every attempt to inform and remind you, so that if you choose, you can use that deposit toward a new Hyundai vehicle purchase prior to the end of the program.
See IONIQ 5 Insider Reservation Program Terms and Conditions for more information